Select your Client Care Plan –

A core foundation of our business is to deliver exceptional service. As systems and components have become more complex, and as our client list has grown, it has become more important than ever for us to be proactive and to employ all of the tools we can to insure your continuing satisfaction. Our client Care Plans are designed to do that, and then some. We’ve included system inspections, firmware updates and service to not only add value to the Plans, but to create a mechanism whereby our technicians review your systems regularly to keep them in top condition. And to expand our practice of pro-active support, to identify potential problems before they impact you. Please scroll down and review the offerings, call us with questions, and then decide if a Client Care Plan, beyond the basic care we already provide, would be valuable for you. 

What do our clients say about us?

Standard Care

Included Automatically
$ 0
00
  • M-F 8am-4:30 pm tech support
  • 90 day labor warranty
  • On site service response within 5 business days

Basic Care

24/7 Support!
$ 59 monthly
  • 24/7 tech support by phone
  • 5 Day a week on site service access
  • 120 day labor warranty
  • On site service response within 5 business days
  • Discounted 25 point inspection
  • Discounted Firmware updates
  • Requires purchase of OvrC RSM appliance

Priority Care

Pro-Active System Management
$ 109 monthly
  • Everything in the Basic Plan, PLUS:
  • 24/7 Proactive System Monitoring and support
  • 180 day labor warranty
  • On site service response within 3 business days
  • Free annual 25 point system Inspection
  • Two free remote support incidents per month
  • Annual Subscription option - $1249 - save $59

Premier Care

Rest Assured!
$ 199 monthly
  • Everything in the Priority Plan, PLUS:
  • Further discounted extended hour on site service
  • 270 day labor warranty
  • on site service response within 2 business days*
  • Free annual firmware updates
  • pre-season system review
  • Telco/ISP/Cable concierge service
  • Unlimited remote support incidents
  • Installation and service labor discounts
  • Annual Subscription option - $2299 - save $80
After you’ve selected a  plan,  Click on the cart below to proceed to checkout. If you prefer to pay annually, please proceed to checkout and revise for your preferences. 

For a comparison chart that explains the included services, discounts, costs of service, etc. Click Here.  Or check out the “fine print” below.

  1. Tech Support begins with telephone or email triage with the technician on call, most issues can be resolved this way. The Standard Plan which every client receives at no charge, provides access for that support during business hours, and insures a call back within 4 hours. The Basic, Priority and Premier Plans provide 24/7 support and a response within 2 hours. 
  2. Our labor warranty on installation and service is minimally 90 days and increases with each support level. Manufacturers product warranties vary and apply at every level. 
  3. Annual Preventative Maintenance – this complimentary visit (For Basic, Priority & Premier subscribers) is an operational review of all systems in your home. it’s a $299 value, excluding applicable travel. We will make every effort to schedule the visit in concert with others in your vicinity to minimize that cost. 
  4. The 25-point inspection is a deep dive into all aspects of your system, it’s normally $399, plus parts and travel, subscribers to the Basic plan purchase the inspection and receive a $100 discount. Priority and Premier members receive the inspection at no charge (except parts and travel). This service is based on a 4 hour maximum visit. 
  5. Firmware updates, performed in conjunction with the 25-point inspection or annual maintenance, is normally billed at $140 per hour and takes 2-6 hours, depending on the number of devices. Standard plan subscribers pay a flat $300, Priority subscribers – $200 and Premier subscribers receive this service as part of their plan. 
  6. A pre-season review is a light version of the annual maintenance, we test functionality prior to your arrival, identify any issues for resolution and address them as appropriate. 
  7. Remote Support – means telephone or on-line support in excess of 15 minutes in length. We consider this billable for Standard and Basic Care clients and include it at no charge in the Priority and Premier plans. 
  8. Pro-Active Support – This service requires a Remote System Monitoring and Management Appliance and/or BluBolt Power Management. Those devices serve to notify us of issues with IP devices and power. And they allow us the ability to reboot and restore certain devices quickly and remotely. 
  9. Premier plan subscribers are able to pre-purchase discounted labor hours that can be used anytime within the plan year for any purpose. the hours are sold in blocks of 8 hours at a 10% discount. 
  10. Telecom/ISP/Cable concierge service – we would become authorized to interact with your service providers on your behalf; to arrange service, troubleshoot, swap and upgrade equipment, etc. 
  11. Plan Suspension – designed for part year residents – Premier plan subscribers can suspend service for as much as 5 consecutive months. Included services are then applied over a period of 12 month of active subscription. Suspension is free, re-activation – $25 per. No monthly charge for suspended months. if a Plan is not re-activated charges for free services administered will be billed. 
  12. Service Response times are for locations within 1.5 hours of Williston. add an additional day for 1.5 -3 hour travel distance and 2 days for 3-5 hours. 
  13. Premier and Priority plan pricing is applicable to projects whose original scope was $150,000 or less. Larger system are covered by a plan that originates at 3% of the overall cost., and is automatically a premier plan. 

System Integrators, Inc. 

1276 Swinton Rd. 

Bridport, VT 05734

802-735-1400