Essentials Plus
4-hour response
$59a month, or $672.60 a year (save 5%)
For a home that runs smoothly most of the time.
- Guaranteed 4-hour response during business hours
- Next-day response after hours
- Preferred labor rates
Client Care
We install it, and we look after it. When you call, a person on our team here in Vermont answers.
Choose your level of care
Every plan comes with preferred labor rates and a guaranteed response time. Priority and up add 24/7 support and scheduled tech reviews. Signature goes further - we watch your system and catch problems before you notice them.
Priority
3-hour response
$159a month, or $1,812.60 a year (save 5%)
For families who rely on the system every day.
- 24/7 support
- Guaranteed 3-hour response during business hours
- Prioritized scheduling
- Preferred labor rates
- One tech review a year
Proactive
2-hour response
$225a month, or $2,565 a year (save 5%)
For larger homes with more systems to keep current.
- 24/7 support
- Guaranteed 2-hour response during business hours
- Prioritized scheduling
- Preferred labor rates
- Two tech reviews a year
Signature
1-hour response
$449a month, or $5,118.60 a year (save 5%)
For estates and second homes, where someone should be watching even when you aren't there.
- 24/7 support
- Guaranteed 1-hour response during business hours
- Proactive system monitoring
- Same or next-day on-site support, when available
- Night and weekend appointments, when available
- Skip the line, every time
- Prioritized scheduling
- Preferred labor rates
- Two tech reviews a year
Business hours are Monday to Friday, 8:30am to 4:30pm. Night and weekend appointments on Signature may carry an adjusted labor rate. Pay monthly, or pay yearly and save 5%.
In it for the long haul
When you call for help, you reach our own team in Williston. The person on the phone works alongside the technicians who installed your system and can see exactly how your home is set up. No phone tree, and no ticket number sitting in someone else's queue. (We've all been on hold with that company. We'd rather not be it.)
We've been in business since 2003, and in 2025 we became a worker-owned cooperative, so everyone here owns a piece of the company. We take that personally. We want you to control your home without giving it a second thought, for as long as you live there.
Common questions
Who answers when I call?
A member of our team in Williston, Vermont. We handle support ourselves, so the person you talk to works alongside the technicians who installed your system.
What does a guaranteed response time mean?
During business hours, we'll be back to you within your plan's window. That's 4 hours on Essentials Plus, 3 on Priority, 2 on Proactive and 1 on Signature.
What happens if something goes wrong at night or on a weekend?
Priority, Proactive and Signature include 24/7 support - call or text (802) 735-1400 any time. On Essentials Plus, after-hours requests get a response the next business day.
What is a tech review?
A scheduled visit or session with one of our technicians to go over your whole system, catch small problems early and keep software up to date. They're ideal for second homeowners who want someone to make sure everything works before they travel to Vermont. Priority includes one a year. Proactive and Signature include two.
What does proactive monitoring do?
On Signature, we monitor your home's systems from our office and know the moment something has an issue, before you notice anything. If we can fix it remotely, we do, and you never hear a word about it. If it needs someone on site, we call you to set up a visit.
Which plan is right for a second home?
Signature. It's the only plan with proactive monitoring, and it includes same or next-day on-site support when available. That's exactly what a house needs when nobody is there to notice a problem.
Do I need a plan to get service?
No. Anyone can send us a service request. A plan gets you a guaranteed response time and preferred labor rates, and on Priority and up, a spot near the front of the schedule.
Can I change plans later?
Yes. Move up or down at any time, and the new rate starts with your next billing period.
Request service or join a plan
Tell us what's going on and we'll be in touch. For anything urgent, call or text (802) 735-1400, or email support@sivermont.com.
